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"Government by Inter-Newt" by: Dinty W. Moore
(Research/Penn State, Vol. 17, no. 1 (March, 1996))
In my quest to unearth some deeper truth about the new electronic
culture, perhaps the only claim I heard more often than the one
about how our interpersonal relationships will be forever
transformed was the one about how the Internet will radically
alter our form of government.
The Government Transformation Forecast goes like this: our
representatives in Washington have to this point been a distant,
privileged, inaccessible elite. But soon -- once you, and I, and
every loyal citizen with a modem begin forcefully and
instantaneously telling our congresspeople what we think, what we
want, and when we want it -- the direction of our nation will be
firmly in our hands -- safe, secure, just the way Thomas
Jefferson originally intended.
Sounds good, but it is true?
The federal government is using E-mail big time. All House
offices, in fact, have access to internal electronic mail, and
last year they were sending messages back and forth at a dizzying
rate of 6,066 a day. By early 1995, about 40 House members also
had "public mailboxes," open to the voters. For instance,
georgia6@hr.house.gov is Newt Gingrich.
Neat, huh? You can E-mail Newt Gingrich.
Except we are talking about Washington, right? If you send
electronic mail to Newt or anyone else, what you will get back is
a form letter from an auto-responder. An auto-responder is a bit
of software sorcery that receives your message, takes note of
your return address, and responds, all with no human
intervention. The auto-response begins like this:
-
- Thank you for contacting me through the House of
Representatives Constituent Electronic Mail System
(CEMS). I am pleased to be a part of this effort to
offer citizens a quick and efficient way to communicate
with the representatives in Congress.
"Quick and efficient," of course, is a matter of opinion.
The auto-response is certainly quick, taking as few as five
seconds on a slow mail day; but that's it, electronically
speaking. If you come from the representative's home district,
then maybe three or four months down the line someone might read
your message and send you, through the U.S. Mail, another letter,
saying, "Though the representative doesn't necessarily agree with
your views ... he greatly values your opinions."
This bears repeating: The electronic mail we send our
representatives gets answered through the U.S. Postal Service,
that behemoth of a bureaucracy that E-mail is supposed to
gloriously sidestep.
Over at the Senate, maybe 12 senators have public mailboxes.
Senator Edward M. Kennedy is one (senator@kennedy.senate.gov),
and his office is clearly at the forefront of computer
networking. So what is Kennedy doing with the Net?
"In May of 1993," explains Chris Casey, the Senator's
Technology Policy Advisor, "Senator Kennedy's office began
posting the Senator's press releases and statements . . ."
He had much more to say, but I found myself distracted by a
simple question: if the Internet only gives us greater access to
our elected officials' press releases and public statements, and
not to our elected officials, how is it going to change the
world?
Though our elected officials are eager to use the Internet
to send thrilling notices of their day-to-day accomplishments, it
is beginning to seem clear that they have this problem with the
messages we send them. Why?
Actually, there are some good reasons. The folks in
Washington are very concerned about what is called "spoof" mail.
"Security is a big problem," my House source explained, "in
and out. Every which way. Who is sending? Who is responding?
Where does the mail really come from?"
If I knew more about computers, I could forge my address,
sending E-mail to the White House that appeared to be coming from
somewhere else. Or a clever hacker could send messages to certain
people that would appear to be from Bill Clinton. The
opportunities for abuse are staggering.
Senator Kennedy's office worries about another potential
problem -- electronic mailbox stuffing.
"It is very common for interest groups to use mass mailing
campaigns of postcards, letters, telegrams, and so on in order to
try to send a message to a member of Congress by inundating them
with mail," Casey noted. "Using E-mail, that won't take any
organized campaigns."
A lobby would no longer need volunteers with writer's cramp,
they could just program a computer. The machine could send
thousands of messages an hour, all of them perhaps randomized to
seem as if they are coming from thousands of different electronic
addresses. All it takes is some cleverness and a plug.
In this instance, though, the auto-responder offers a hidden
benefit, explains Casey, "by giving back as good as we get." Send
5,000 messages to Senator Kennedy, you see, and you will get
5,000 in return.
Do you see how E-mail is changing everything?
Excerpted from The Emperor's Virtual Clothes: The Naked Truth
About Internet Culture (Algonquin Books of Chapel Hill, 1995).
Dinty W. Moore is an assistant professor of English at Penn
State's Altoona Campus.
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